Service commitment

一.  Overpass customers' expectations

Learning  how to break the balance in the communication with customers, and overpassing customers' expectation constantly are Minch's key to succeed in business area. Only with service which can overpass customers' expectations, ca we create customers with high loyalty. Loyal customers are our most important property, and also our root for survival and development. It is far from enough for us only to know customers' expectations, it is far from enough for us only to satisfy customers, and we should develop without any stop to overpass customers expectations. Customers' loyalty index would be increased greatly as long as we can overpass customers' expectations in six different aspects of VISPAC，namely value, information, speed, individuality, additional value and convenience.

1.  Value

 We constantly improve customers' perceived value, such as the real display effects of our products, the appearance of our the service environment,, the maximum comfort of our facilities, the appearance of our servicemen, the trustworthiness of our enterprise, and the brand image of our enterprise, etc. With this way, can we make our customers feel that it is worth getting our products and service with such payment.

2、information

We are always trying our best to provide more and clearer information with higher value to overpass customers' expectations.

3、Speed

With reasonable stuffing placements, and the new service way that service managers should be responsible for all, will we increase service level and service efficiency, improve service awareness and service attitudes, try our best to provide fast and quick service to overpass customers' expectations.

4、personality

With friendly, polite service attitude, careful and understanding service quality, we can know and find out the real demands of every customer, and provide customers with individual service.
5、adds-on

Our enterprise design every product and service very carefully, and constantly increase the additional value of our products and service., so that we can overpass customers' expectations through our products and service with over value.

6、convenience
 

We constantly provide customers convenience and surpass customers' expectations through simplifying and improving our service process.

二..Progress Support(5283)

Free in five aspects in the prophase

Free to provide consulting service for our products

Free to provide visitors accommodation for inspecting ( Fees should be returned in the form of products after in our chain)

Free to arrange customers to visit our regular chain, and to investigate our factory on the spot

Free to give documents and videos concerning our company

Free to visit the successful franchisee, and to consult the details of  operation face to face.

Aiming in two aspects in the metaphase

We serve distributors mainly through support in the terminal sales.

We serve agents mainly through support in the operation.

Specific service in place in eight aspects

When training, training in theory, construction and sales all should be in place.

Paper and operation tests should be given to distributors and agents,  so that we can guarantee that they can apply all skills after learning.

20 free measures for distributors and agents should be carried out in place.

Case for terminal interception to distributors should be fully known and mastered by distributors. And we should guarantee that our promotional specialists will guide distributors on the sport.

Practical scheme and negotiation skills on how to open up the new way in the hotels, restaurants, recreation places, cafeterias, coffee bar, etc should be carried out in place in distributors' operation in the market.

When distributors deal with terminal customers, training and guide should be provided in the design of the products and the cooccurrence rules of colors, so that customers can satisfy the real effects of our products.

Full support should be provided in place when distributors and agents develop construction programs.

Designing skills and marketing strategy should be taught to distributors and agents in place.

Feedback in three aspects during post service.

Service promise should be carried out 100 per cent according to service standard and service time.

Service managers should call once a week, and reply within two hours. Marketing managers should call once a month, and reply and solve within one workday.

Distributors should enjoy exclusive selling rights in the local market, so we should guarantee there is no similar products competing. With this way, can distributors gain the first chance and occupy the market. Even though other companies copy our products, it takes at least one year for the period for research, development and producing. We assist distributors developing new markets and create bright futures togather.